Product Warranty

Last Updated: November 7, 2025

At EBM LuxeTime, we are dedicated to delivering the finest luxury timepieces paired with unparalleled service. To ensure your complete confidence and satisfaction, we provide a comprehensive warranty on all eligible purchases.

What This Warranty Covers

This warranty protects against defects in materials and workmanship of your luxury timepiece under normal use and conditions for a period of 12 months from the original date of purchase.

What This Warranty Does Not Cover

This warranty does not extend to:

  • Damage resulting from accidents, abuse, misuse, drops, impacts, or excessive force
  • Damage caused by improper handling, storage, or maintenance
  • Normal wear and tear, including scratches, minor scuffs, surface marks, or finish fading
  • Water damage if the watch was not used or maintained in accordance with the manufacturer's water resistance specifications
  • Damage arising from unauthorized repairs, alterations, modifications, or service performed by third parties not approved by EBM LuxeTime
  • Consequential or incidental damages, including but not limited to loss of use, loss of income, or emotional distress
  • Battery replacement, unless the watch remains under warranty and the battery failure is directly attributable to a manufacturing defect

Initiating a Warranty Claim

To begin a warranty claim, please contact our customer service team:

You will receive a Return Merchandise Authorization (RMA) number along with detailed instructions for safely returning your timepiece to our authorized service center.

Our Commitment

Upon verification of a valid warranty claim, EBM LuxeTime will, at our sole discretion, repair or replace the defective timepiece with a comparable model of equal or greater value. We will cover the cost of return shipping for the repaired or replaced watch to your designated address.

Important Terms and Conditions

  • This warranty is non-transferable and applies exclusively to the original purchaser of the timepiece from EBM LuxeTime.
  • Proof of purchase (original invoice or receipt) is required for all warranty claims.
  • EBM LuxeTime reserves the right to modify, amend, or update the terms of this warranty at any time without prior notice.
  • This warranty provides specific legal rights, and you may also have other rights that vary by state or jurisdiction.

Customer Support

EBM LuxeTime is committed to providing exceptional service and ensuring your complete satisfaction. If you have any questions, concerns, or require assistance regarding this warranty, please do not hesitate to contact our customer service team.

EBM LuxeTime
102 NE 2nd St, #177
Boca Raton, FL 33432
Phone: (561) 755-7001
Email: EBM@ebmluxetime.com