FAQs
How do I purchase a watch from EBM LuxeTime?
Shopping with EBM LuxeTime is designed for simplicity and comfort. For instantly available items, add your selection to the cart and complete checkout via your preferred payment method. For exclusive or “Price on Request” pieces, connect with our team by email, phone, or text—we’ll personally guide you through your secure purchase.
Do you accept offers or provide discounts?
Competitive pricing is our standard. Select models may be eligible for offers, and discreet discounts are available for bank wire payments to avoid processing fees. For the best value, reach out directly or use the “Ask a Question” feature on qualifying listings.
Which payment methods are accepted?
EBM LuxeTime accepts wire transfers, major credit cards, PayPal, Venmo, Affirm, and PayPal Credit, ensuring flexibility and security.
Why haven’t I received my order confirmation?
Order confirmations are sent within 12-48 hours after payment verification. We’ll update you as soon as your order is processed.
Why was my order cancelled and refunded?
If payment verification issues arise, we may cancel and refund your order. Our team will help resolve any concerns or assist with alternative payment options.
Why was my order cancelled and refunded?
In rare cases, if there’s an issue verifying payment, an order may be cancelled for security reasons. We’ll contact you to discuss alternate payment arrangements.
How fast is shipping?
Enjoy complimentary FedEx Ground or FedEx 2-Day shipping on orders over $500, with expedited Priority Overnight options available upon request.
Do you have a physical retail location?
EBM LuxeTime operates both locally in Boca Raton, FL, and online. Appointments are welcome at our office for personal visits.
How secure is my transaction?
Your privacy and security are paramount. We use advanced 256-bit SSL encryption and never share your personal details.
What is your return policy?
We offer a seven-day return window on purchases, along with a one-year service warranty. Full details are outlined on our return policy page.
How do I return an order?
Simply contact us by phone, email, or directly through our website to initiate a return. Please review our detailed policy for specific instructions.
Do you offer a warranty?
Yes—every watch purchased from Goldbro Timepieces includes a 1-year service warranty, covering workmanship and timekeeping performance.
Are all your watches authentic?
Yes—every watch we offer is 100% authentic and backed by our full authenticity guarantee. In the unlikely event that a watch is found not to be genuine, we will issue a full refund.
How do you verify authenticity?
Each timepiece undergoes a multi-point authentication process by our expert watchmakers, including verification of movement, case, dial, serial number, and all brand-specific markers.
Do pre-owned watches come with a warranty?
Every item purchased at EBM LuxeTime is covered by a comprehensive one-year service warranty, with pre-owned watches thoroughly inspected and serviced by certified experts.
Are all your watches authentic?
Absolutely—every watch is carefully authenticated and backed by our full guarantee. If authenticity is ever in doubt, you are eligible for a full refund.
Do watches include original serial numbers?
Yes, our watches retain original serial numbers, ensuring complete traceability and authenticity. We do not offer watches without verifiable serials.
How do I know my watch is genuine?
Our specialists conduct rigorous, brand-specific verification using proprietary techniques to confirm authenticity and condition.
Where do you source your watches?
Our timepieces are curated from trusted wholesalers, authorized dealers, trade shows, and distinguished private collections.
Can you customize my watch?
At this time, we do not offer watch customization services.
Do watches include box and papers?
Most watches feature original packaging and documentation, as specified in the listing. Reach out if you need specific images or want to schedule a virtual viewing.
Are listing photos of the actual watch?
While we aim to showcase each watch accurately, inventory changes may mean some photos are representative. Contact us for exact images or FaceTime viewings.
Do all watches have original bracelet links?
Unless stated otherwise, each watch with a bracelet comes complete with its original links.
How do you determine watch prices?
Pricing reflects the brand, model, condition, market trends, and included accessories. As an independent retailer, EBM LuxeTime is able to provide competitive pricing not restricted by authorized dealer limitations.
How can you offer lower prices than official dealerships?
As a private retailer, we operate with greater flexibility and no limitations from brand-authorized partnerships, allowing us to present superior value.
What is an “Authorized Dealer”?
Authorized dealers are officially partnered with brands, often resulting in stricter pricing and sales terms. Our independent status lets us serve you with better prices and more selection.